Terms and Conditions
1. Introduction
Welcome to Choice Holidays. These Terms and Conditions apply to bookings made through our website and the holiday accommodation and related services we arrange.
Please read these Terms and Conditions carefully before making a booking. By proceeding with a booking, you agree to the terms applicable to your reservation.
In these Terms, “we”, “us” and “our” refer to Choice Holidays, while “you” and “your” refer to the person making the booking and, where applicable, the other travellers included in that booking.
2. Bookings and Reservations
All bookings are subject to availability and confirmation. Before completing a reservation, please check the travel dates, accommodation details, number of guests, room arrangements, included services and total price.
The person making the booking is responsible for ensuring that the information supplied is accurate and that all travellers understand the applicable booking conditions.
Any special requests should be communicated before the booking is confirmed. Requests are subject to availability and are not guaranteed unless expressly confirmed.
3. Prices and Payments
The total price and applicable payment requirements will be displayed or confirmed during the booking process.
Depending on the booking and the payment options offered, you may be required to pay in full upfront or may be eligible to use the Easy Payment Plan.
Please review your booking confirmation carefully, as it will specify the amounts payable, payment deadlines and any applicable conditions.
3.1 Easy Payment Plan
Where the Easy Payment Plan is available and approved for your booking, the following payment structure applies:
Initial deposit: A £20 deposit is payable per accommodation booking.
Deposit deduction: The £20 deposit is deducted from the outstanding accommodation balance. It is not charged per person.
Flights: Flight costs must be paid in full upfront where flights form part of your booking.
Accommodation balance: The remaining accommodation balance must be paid no later than 42 days before departure.
Your booking confirmation will specify the payment amounts and deadlines applicable to your reservation.
The Easy Payment Plan is subject to the eligibility requirements and payment options confirmed for your booking. Not every booking will necessarily qualify.
3.2 Bookings Close to Departure
Bookings made close to the departure date may require full payment upfront instead of a deposit arrangement.
The payment options available will be confirmed during the booking process. Please check the payment terms for your specific booking before making payment.
3.3 Automatic Payments
Where an automatic payment arrangement is offered, you must provide the required authorisation for the agreed payment method and collection schedule.
You are responsible for ensuring that your payment method remains valid and that sufficient funds are available when payments are due.
If an automatic payment fails, please contact us promptly to arrange payment and avoid potential disruption to your booking.
3.4 Payment Reminders
We aim to send a reminder approximately one week before the accommodation balance deadline.
However, you remain responsible for ensuring that all payments are made by the deadlines stated in your booking confirmation. Failure to receive a reminder does not change the agreed payment deadline.
4. Holiday Deals and Special Offers
Holiday Deals and promotional offers are subject to availability and the specific conditions displayed with each offer.
Where the Easy Payment Plan is available for a particular offer, the applicable deposit and full-payment options will be displayed or confirmed before the booking is completed.
Please review each offer carefully, including travel dates, accommodation arrangements, included services, exclusions and payment requirements.
Promotional offers may be subject to additional conditions, which will be communicated as part of the booking process.
5. Cancellations and Amendments
Cancellation or amendment requests must be sent in writing to jules@choiceholidays.eu and must quote your booking reference.
Charges depend on when we receive your request and the conditions agreed for your booking. The applicable cancellation terms are shown to you before you pay.
Our cancellation or amendment administration fee is £20.
Changes are subject to availability and may involve supplier charges or a difference in price. We will explain the applicable costs before you agree to an amendment.
Any refund due will take account of the payments received and the applicable cancellation charges.
These conditions do not affect your statutory rights.
6. Accommodation and Third-Party Services
Accommodation descriptions, photographs, facilities and other details are provided to help you understand the property and the services offered.
Facilities, room configurations, check-in arrangements and other services may be subject to the accommodation provider’s rules and availability.
Where a booking includes services supplied by third parties, those services may also be subject to the relevant supplier’s terms and conditions.
Please contact us before booking if you require clarification about accommodation facilities, room arrangements or the services included in an offer.
7. Travel Documents and Requirements
You are responsible for ensuring that you and all members of your travelling party hold the passports, visas, permissions and other travel documents required for your journey.
Please check the applicable entry requirements and ensure that your travel documents remain valid for the duration of your trip.
You must provide accurate traveller information when requested for booking purposes. Where personal or identity information is required, please use the appropriate secure collection process.
8. Special Requests and Accessibility
Please inform us of any special requirements, accessibility needs or accommodation preferences before confirming your booking.
We will communicate relevant requests to the appropriate supplier where possible. However, a request is not guaranteed unless confirmation has been provided.
If you have specific accessibility requirements, please contact us before booking so that the suitability of the accommodation and available facilities can be discussed.
9. Complaints and Assistance
If you experience a problem with your booking or the services provided during your holiday, please contact us as soon as possible and provide details of the issue.
Where appropriate, you should also notify the accommodation provider or relevant supplier so that they have an opportunity to address the problem.
Please retain your booking confirmation, receipts, correspondence and other relevant information to help us review your concerns.
10. Website Information
We aim to ensure that the information published on our website is accurate and up to date. However, errors, omissions or changes in availability and supplier information may occasionally occur.
If we identify a material error affecting your booking, we will contact you to explain the issue and discuss the available options.
Information displayed on the website does not guarantee availability or confirm a service unless it forms part of your confirmed booking.
11. Liability
Nothing in these Terms and Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
Responsibility for individual travel services may depend on the nature of the service, the relevant supplier’s terms and the law applicable to the booking.
Any additional limitations or exclusions of liability must comply with applicable law and be clearly communicated where required.
12. Privacy and Personal Information
We use personal information as necessary to respond to enquiries, process bookings, communicate with customers and arrange the services requested, subject to applicable data protection requirements.
Please read our Privacy Policy for further information about the personal information we collect, how it is used and the rights that may be available to you.
13. Applicable Law and Consumer Rights
These Terms and Conditions are subject to applicable law and consumer protection requirements.
The governing law and jurisdiction applicable to Choice Holidays must be stated in accordance with the business’s confirmed legal details and applicable legal obligations.
Nothing in these Terms and Conditions affects any mandatory statutory rights you may have.
14. Contact Us
If you have questions about these Terms and Conditions or need assistance with a booking, please contact Choice Holidays.
Email: info@choiceholidays.eu
Cancellations and amendments: jules@choiceholidays.eu
Please include your booking reference in booking-related correspondence.
15. Updates to These Terms
We may update these Terms and Conditions when our services, booking procedures or legal obligations change. Any revised version will be published on this page with an updated date.
The terms applicable to an existing booking will be determined by the booking agreement and the applicable law.