Privacy Policy

1. Introduction

Choice Holidays respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, enquire about a holiday, make a booking or communicate with us.

Please read this policy carefully to understand how your information is handled and the rights you may have under applicable data protection law.

2. Who We Are

This website is operated under the name Choice Holidays.

For privacy-related enquiries, please contact:

Email: info@choiceholidays.eu

Booking and customer enquiries: jules@choiceholidays.eu

The legal identity and registered address of the organisation responsible for processing your personal information should be confirmed and added to this section before publication.

3. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

3.1 Enquiries and Contact Forms

When you contact us or submit an enquiry, we may collect:

• Your name

• Email address

• Telephone number

• Destination or holiday preferences

• Intended travel dates

• Number of travellers and relevant travel requirements

• The contents of your message and any information you choose to provide

We use this information to respond to your enquiry and help you explore suitable holiday options.

3.2 Booking Information

When you make a booking, we may collect information needed to arrange and manage your reservation, including:

• Lead traveller’s full name and contact details

• Names of other travellers included in the booking

• Number of adults, children and infants

• Relevant children’s ages where required for the booking

• Travel dates, accommodation details and booking reference

• Billing and payment status

• Special requests or relevant arrangements

• Communications relating to your reservation

Where the person paying is different from the lead traveller, we may process the payer’s information separately from the lead traveller’s details.

3.3 Passport and Travel Document Information

To arrange travel services, we may need passport or other travel-document information for each traveller. Depending on the requirements of the booking, this may include:

• Passport name

• Passport number

• Date of birth

• Nationality

• Passport expiry date

Where permitted by the booking process, this information may be supplied after the initial reservation through an approved secure submission process.

Please provide passport and identity information only through the designated secure process. Do not include passport numbers or other sensitive identity information in ordinary email messages unless we have specifically instructed you to use an appropriate secure method.

We use this information only for legitimate booking, travel-document and related administrative purposes, subject to applicable law.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and provide holiday information

• Prepare and manage bookings

• Communicate booking details and important deadlines

• Process payments and manage outstanding balances

• Arrange accommodation and other services included in your reservation

• Collect traveller information needed by relevant suppliers

• Send booking confirmations, payment reminders and service updates

• Manage amendments, cancellations, refunds and complaints

• Maintain business, accounting and transaction records

• Protect our website, prevent fraud and maintain security

• Meet applicable legal and regulatory obligations

We do not use your personal information for purposes incompatible with the purposes explained in this policy without an appropriate legal basis or other permission where required.

5. Our Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we will rely on the basis appropriate to the specific purpose.

Depending on the circumstances, this may include:

Contractual necessity: Processing information needed to respond to a booking request, enter into a booking agreement or provide the services you request.

Legal obligations: Processing information required to meet applicable legal, tax, accounting or regulatory requirements.

Legitimate interests: Processing information for appropriate business administration, customer service, website security and fraud prevention, where those interests are not overridden by your rights and interests.

Consent: Processing information where we rely on your consent, such as certain optional marketing communications or non-essential cookies where consent is required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The appropriate legal basis will depend on the actual processing activity and must be assessed by Choice Holidays.

6. Payments and Stripe

Payments made through our website may be processed by Stripe or another payment service provider used for the relevant transaction.

Payment information is handled through the applicable payment provider’s systems. We may receive transaction-related information, such as payment status, transaction references, amounts, refunds and other information needed to administer your booking.

Where you choose an authorised payment arrangement that includes a future balance collection, information necessary to administer that arrangement may also be processed.

Any future payment collection must be properly explained and authorised through the booking process. Your payment method will be handled according to the applicable payment provider’s requirements and the authorisation you provide.

We do not intend to store full payment-card details directly in ordinary website content, enquiry emails or routine customer correspondence.

For further information about how Stripe processes personal information, please review Stripe’s privacy policy at https://stripe.com/privacy.

7. Sharing Information with Third Parties

We may share relevant personal information with third parties where necessary to provide our services, process transactions or meet legal obligations.

Depending on your booking and how the website operates, these parties may include:

• Accommodation providers and relevant travel suppliers

• Payment service providers, including Stripe where used

• Website hosting and technical service providers

• Booking, customer-service and email service providers

• Professional advisers, accountants or legal advisers

• Public authorities where disclosure is required by law

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party providers may process information under their own privacy policies and contractual obligations. Where required, appropriate data-processing agreements and safeguards should be in place.

8. International Transfers

Some service providers or travel suppliers may process personal information outside the country in which you reside or outside the European Economic Area.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law, which may include relying on an adequacy decision or implementing appropriate safeguards.

The specific international transfers relevant to Choice Holidays depend on the service providers and suppliers actually used.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing bookings, handling disputes and meeting legal obligations.

Retention periods may differ depending on the type of information:

• Enquiry information: Retained as necessary to respond to and manage your enquiry.

• Booking and transaction records: Retained for the period needed for booking administration, accounting, legal compliance and dispute resolution.

• Passport and travel-document information: Retained only for the period necessary for the relevant travel arrangements and applicable obligations, subject to a defined retention and deletion procedure.

• Marketing preferences: Retained as needed to record and respect your communication preferences.

Choice Holidays should establish and document specific retention periods for each category of information before publication. Information that is no longer required should be securely deleted or anonymised where appropriate.

10. Data Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer and traveller information should be restricted to authorised personnel who need it for their work.

We aim to use secure processes for collecting sensitive travel information and for managing bookings and payments. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and, where applicable, measure marketing performance.

Some cookies are necessary for the website and booking process to function. Other cookies, such as certain analytics or advertising cookies, may require your consent before they are used.

Where required, you can manage non-essential cookie preferences through the website’s cookie consent controls.

The actual cookies, analytics services and tracking technologies used by Choice Holidays should be listed in the Cookie Policy and reviewed periodically.

12. Marketing Communications

We may send service-related communications necessary to respond to your enquiry or manage your booking. These may include booking updates, payment reminders and important information about your reservation.

Marketing communications are separate from essential service communications.

We will send direct marketing communications only where we have an appropriate legal basis and have obtained consent where required. You can opt out of marketing emails by using the unsubscribe option provided or by contacting us.

Opting out of marketing does not prevent us from sending essential communications relating to an existing enquiry or booking.

13. Your Data Protection Rights

Depending on your location and the applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information in certain circumstances

• Request restriction of certain processing

• Object to processing in certain circumstances

• Request a copy of certain information in a portable format

• Withdraw consent where processing is based on consent

• Lodge a complaint with the relevant data protection supervisory authority

These rights are subject to applicable legal conditions and exceptions.

To exercise a right or ask a privacy-related question, contact info@choiceholidays.eu. We may need to verify your identity before responding to a request.

14. Children’s Information

Some bookings may include children or infants. We may process the information necessary to arrange their travel and accommodation.

Please ensure that you are authorised to provide information about other travellers included in your booking. Where children’s information is provided, it should be limited to what is necessary for the relevant booking and handled with appropriate care.

We do not intend to collect children’s personal information for unrelated purposes through the holiday enquiry process.

15. Links to Other Websites

Our website may contain links to third-party websites, including payment providers, accommodation providers and travel-related services.

We are not responsible for the privacy practices or content of external websites. When you visit another website, please review its privacy policy and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website functionality, data-processing practices or legal obligations change.

Any revised version will be published on this page with an updated date. We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Choice Holidays

General enquiries: info@choiceholidays.eu

Booking-related enquiries: jules@choiceholidays.eu

Please do not include passport numbers, payment-card details or other sensitive information in your initial email unless an appropriate secure method has been provided.

18. Complaints

If you are concerned about how your personal information has been handled, please contact us first so we can review your concern.

Where applicable, you may also have the right to lodge a complaint with the data protection supervisory authority responsible for your circumstances.

The relevant supervisory authority and its contact details should be confirmed based on Choice Holidays’ legal establishment and the applicable data protection framework.