Add both routes: buy an advertised Holiday Deal through Stripe checkout, or request a tailored holiday through the website, email or phone. Explain that an online payment receipt acknowledges the order and that Jules sends the final travel booking confirmation after arranging the suppliers.

Retain her recommendation for travel insurance. Her additional wording tells UK travellers to apply for both GHIC and UK EHIC. Hold that addition for an accurate eligibility-based explanation and an official information link; do not publish it unchanged.

Her proposed policy says flights are non-refundable, airline amendment costs may apply, and accommodation can be cancelled up to 14 days before travel with a £15 cancellation or amendment fee. Confirm the exceptions, fee basis and treatment inside 14 days. Align the answer with supplier conditions and approved terms.

Put the passport, visa and health-document answer here. Retain the traveller’s responsibility to check requirements and link to appropriate official destination guidance rather than promising universal rules.

Her replacement says prices are guaranteed once flight payment is made. Confirm whether this covers flights only or the full package, including accommodation, fees and currency changes. Publish only the confirmed scope.

Use her Malta-based support explanation. Add the confirmed contact route, support hours and out-of-hours process. Do not imply round-the-clock availability unless provided.

Use her reception-first process for accommodation issues, followed by written escalation to jules@choiceholidays.eu if unresolved. Reconcile this with the existing terms and their stated complaint deadline.

Her data-use paragraph is substantially unchanged. Confirm it matches the actual privacy notice, suppliers and business location. Link to the approved notice rather than using this short answer as the full policy.